Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is independent, and previous results do not make a future result more likely. A win cannot be relied upon to recover losses, pay bills or improve your financial position. Before you begin, decide how much time and money you are comfortable spending and treat that amount as an entertainment expense.

Only gamble with money that is available after essential costs such as rent, mortgage payments, food, utilities, transport, education and other commitments have been covered. Do not use borrowed money, credit intended for other purposes, emergency funds or money set aside for someone else. Never sell personal belongings or take out a loan in order to gamble.

Simple habits for safer play

• Set a budget before playing and do not increase it during a session.
• Set a time limit and take regular breaks away from the website.
• Keep gambling separate from important financial decisions.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing bet sizes or playing for longer.
• Keep a record of deposits, withdrawals and time spent gambling so your activity remains visible.
• Balance gambling with work, family, social activities, exercise and other interests.
• Never allow another person to use your account and do not use another person's account.

A responsible approach also means being honest with yourself. If your gambling budget is regularly exceeded, or if you find yourself hiding gambling from people close to you, consider stopping and seeking advice. Asking for help early can make it easier to regain control.

Tools and account controls

Depending on the services available to you, responsible gaming controls may allow you to manage deposits, spending, wagering, losses, session length or access to your account. These controls are intended to help you make decisions before gambling, when it is easier to set a limit calmly and objectively.

Using limits effectively

1. Choose a limit that reflects your real entertainment budget, not an amount you hope to win.
2. Consider setting both a financial limit and a time limit.
3. Review your settings regularly and reduce them if your circumstances change.
4. Do not remove or increase a limit simply because you are losing or trying to recover money.
5. Allow any applicable cooling-off or review period to take effect before making a change.
6. If you cannot maintain your limit, stop gambling and consider a longer break or self-exclusion.

A cooling-off period can provide a short break from gambling, while self-exclusion is a stronger option for people who want to prevent access for a longer period. If you request self-exclusion or account closure, do not create another account or attempt to bypass the restriction. Contact the relevant support channel through the available account or website options if you need help understanding the controls.

Account tools are not a substitute for personal responsibility or professional support. They may not prevent every form of gambling-related harm, particularly where a person uses other services or accounts. Consider the wider picture, including gambling away from Casinonic, and take action across all services you use.

Recognising when gambling may be a problem

Gambling can become harmful gradually. Some people do not recognise a problem until it affects their finances, relationships, employment, studies, health or general wellbeing. There is no need to wait for a serious crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back money after losing, often called chasing losses.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Gambling to escape stress, sadness, boredom or other difficult feelings.
• Borrowing money, selling belongings or missing payments because of gambling.
• Keeping gambling secret from family, friends or other people you trust.
• Arguing with others about gambling or withdrawing from normal activities.
• Neglecting work, study, health, sleep or family responsibilities.
• Trying to stop or cut back but being unable to do so.
• Feeling guilt, shame, anxiety or hopelessness after gambling.

If any of these signs apply to you, stop gambling and speak with someone you trust. You may also wish to use a cooling-off period, request self-exclusion or seek help from a qualified gambling support service. A counsellor can help you understand your behaviour, make a plan and address related concerns such as debt, stress or relationship difficulties.

If gambling has caused financial pressure, avoid trying to solve the problem through further gambling. List your essential expenses, pause gambling activity and consider obtaining independent financial counselling. Do not pay gambling debts with money needed for food, housing, utilities or other necessities.

Support, safety and legal responsibilities

Support is available for people who are concerned about their own gambling or someone else's gambling. In Australia, you can look for help through Gambling Help Online, state and territory gambling support services, a general practitioner, a psychologist, a counsellor or a trusted community organisation. These services can provide confidential guidance and help you decide what to do next. If you are in immediate danger or thinking about harming yourself, contact emergency services or a crisis support service without delay.

Friends and family can also be affected by gambling harm. If you are supporting someone, choose a calm time to raise your concerns, describe the behaviour you have noticed and avoid blame. Encourage the person to seek professional assistance. Protect your own finances by keeping important funds and accounts secure, and obtain independent advice before agreeing to pay gambling debts or provide money.

Age, identity and account security

Gambling is restricted to adults who are legally permitted to participate. Do not gamble if you are under the applicable legal age, and do not help a minor access gambling services. Parents and guardians should use device controls, payment protections and account security measures to reduce the risk of access by children.

You are responsible for keeping your login details, devices and payment methods secure. Never share passwords or verification codes. If you believe another person has accessed your account, change your credentials and use the available support options as soon as possible. Casinonic may apply account checks, restrictions or other measures in line with its terms and applicable requirements.

You must comply with the laws that apply to you, including any age, location, identity and payment requirements. Gambling products and rules can differ between Australian states and territories and may change over time. Read the applicable terms before using an account, and do not use the service where participation is prohibited.

Responsible gaming is an ongoing process. Review your habits regularly, keep your limits realistic and take a break whenever gambling no longer feels recreational. Casinonic encourages players to make informed choices and to seek help early whenever gambling begins to cause concern.