Betting Rules

1. General betting principles

Casionic aims to provide a clear and consistent betting environment. These rules apply to bets placed through the website, mobile services or any other approved channel made available to eligible account holders. Different products may operate under different event, market or game rules. Where a specific rule applies to a particular product, that rule will take priority over these general rules.

You must use the service only where online betting is lawful and available to you. It is your responsibility to understand the laws that apply in your location. Access may be restricted by location, age, account status, technical controls or other legal and operational requirements. You must not attempt to bypass any restriction, including by using inaccurate information or technology intended to hide your location.

You must be of the legal gambling age that applies to you and provide accurate, current information when creating and using an account. Casionic may request evidence of age, identity, location, payment ownership or source of funds. An account may be restricted while checks are completed. If required information is not provided, the account or related transactions may be delayed, suspended or closed in accordance with the applicable terms.

• Only one personal account should be used unless Casionic has expressly approved another arrangement.
• Your account must be used by you and must not be shared, sold, transferred or operated by another person.
• You must protect your login details and notify Casionic if you believe your account has been accessed without permission.
• You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
• You should check the details of every bet carefully before confirming it.

Casionic may correct obvious errors, investigate unusual activity and take reasonable action to protect players, sporting events, game integrity and the operation of the service. Any action will be handled under the applicable terms, product rules and legal requirements.

2. Placing, accepting and changing bets

A bet is normally submitted when you select a market or game, enter a stake and confirm the wager using the relevant button or instruction. A bet is not necessarily accepted merely because it has been submitted or appears temporarily on screen. Acceptance occurs only when the bet has been recorded by the betting system and a confirmation is displayed or otherwise made available in your account.

You should retain the relevant bet reference, transaction record or account history entry. These details may help identify a bet if you have a question. Account records are generally the primary record of bets, stakes, outcomes and settlements, subject to applicable law and any correction required because of an error.

Once accepted, a bet cannot usually be changed or cancelled by the player unless a specific feature or product rule allows it. A request to cancel a bet does not guarantee cancellation. If a cancellation or cash-out feature is offered, it may be unavailable, delayed, withdrawn or subject to conditions. The amount shown by a cash-out feature may change before confirmation, and a cash-out request is complete only when it has been accepted by the system.

Odds, prices and displayed information

Displayed odds, prices, lines, handicaps, game information and market details may change before a bet is accepted. The odds or terms applying to an accepted bet will be shown in the confirmation or account record, subject to correction of an obvious error. Casionic may void or adjust a bet where there has been a clear technical, pricing, display or operational error, in line with the relevant rules.

Stakes and payment

A bet can be placed only when the required stake is available and the transaction has been authorised. Deposits, withdrawals and payment methods may be subject to verification, processing requirements, account restrictions and applicable law. You should not place a bet unless you understand the amount at risk. A bet cannot be used to avoid payment obligations, account controls or responsible gambling limits.

If a transaction is reversed, duplicated, incorrectly credited or otherwise affected by a system issue, Casionic may correct the account balance and related records. Where a bet has been accepted and later found to be affected by an error, the outcome will be determined under the relevant product rules and applicable terms.

3. Sports and event betting rules

Sports and event bets are settled using the official result or another reliable result source specified by the relevant market rules. The result used for settlement may not be the same as an early announcement, unofficial report or live display. Markets may remain open until the event is completed and the result has been confirmed.

The rules for each market should be read before placing a bet. They may explain how a selection is defined, what counts as the start of an event, how extra time is treated, and whether a result is based on normal time, a specified period or the final official outcome. A market may also have rules for postponements, abandoned events, venue changes, participant changes and dead heats.

Postponed, abandoned or interrupted events

If an event is postponed, abandoned, interrupted or not completed, the relevant market rules will determine whether bets remain active, are carried forward or are void. Some markets may be settled if their outcome has already been unconditionally determined, while other markets may require the event to be completed. A change of venue, surface, format or scheduled conditions may also affect settlement.

Participants and selections

Where a participant withdraws, is disqualified, does not start or is replaced, the applicable market rules will determine the treatment of bets. These rules may differ between sports and market types. You should review the relevant market information, particularly for competitions where starting line-ups, runners, riders or other participants may change.

Live betting

Live markets may be suspended while important events occur or while information is being updated. Delays can occur between an event taking place and information being displayed or a bet being processed. A live bet submitted during a suspension may be rejected or accepted only after the market is reopened. Where an obvious delay or error affects a live market, the applicable rules may allow the bet to be reviewed, voided or corrected.

For combination bets, each selection is normally assessed under its own market rules. If one selection is void, the combination may be recalculated or settled according to the applicable product rules. The treatment of ties, dead heats, cancelled selections and partially determined combinations will depend on the specific bet type.

4. Casino and other game rules

Casino and interactive games are governed by the rules displayed with the particular game. These rules may explain the objective, available selections, stake options, winning combinations, bonus features, round mechanics and settlement method. You should read the game information before starting a round and ensure that you understand the amount that may be won or lost.

A game round is generally treated as complete when the game result has been generated and recorded by the system. If a connection is interrupted, you should check your account history before starting another round. A round may still have been completed even if the result was not immediately displayed on your device.

Game outcomes are determined by the rules and technical operation of the relevant game. You cannot improve the result by delaying, refreshing or repeatedly submitting an action. If a game is interrupted, duplicated, incorrectly displayed or affected by a technical fault, the round and any related balance adjustment may be reviewed under the applicable product rules.

Where a game includes progressive features, shared pools, jackpots, bonus rounds or other special mechanics, the conditions shown for that feature will apply. Availability, contribution rules, eligibility and settlement may vary between games. Any promotional offer connected with a game will also be subject to its own terms, including any wagering, expiry, eligibility or withdrawal conditions that are clearly provided.

• Check the game rules, stake and paytable before confirming play.
• Do not assume that a previous result affects the next result.
• Do not use software, scripts, bots or devices intended to interfere with normal game operation.
• Stop playing and review your account history if a result or balance appears incorrect.
• Follow any game-specific instructions displayed on the relevant product page.

5. Settlement, account actions and responsible play

Bets are settled after the relevant result or game outcome is available and the market has been reviewed where necessary. Settlement may take longer when an event is subject to an official enquiry, result confirmation, technical review or other circumstances described in the applicable rules. The amount credited to an account will be based on the accepted stake, applicable odds or game result, and any valid product conditions.

If a result is later changed by the official governing body, the treatment of an already settled bet will depend on the market rules and applicable terms. Casionic may correct an incorrect settlement where required. Account balances and transaction records may also be adjusted to correct a clear error, duplicate transaction or unauthorised activity.

Casionic may suspend, restrict or close an account where this is necessary for legal compliance, identity or age verification, security, responsible gambling, investigation of suspected misuse, payment review or enforcement of these rules. Any funds held in an affected account will be handled in accordance with the applicable terms and legal obligations. You must not open another account to avoid a restriction or closure.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never stake more than you can afford to lose. Consider setting account limits, taking a break or using available self-exclusion and account closure tools if gambling is becoming difficult to control.

• Do not chase losses or increase stakes because you are trying to recover money.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or unable to make a clear decision.
• Keep gambling separate from household bills, savings and other financial commitments.
• Take regular breaks and review how much time and money you spend.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you have a question about a bet, game, account record or settlement, first check the relevant product rules and your account history. Any review will require enough information to identify the transaction, such as the date, product and bet reference. Complaints and queries are handled under the applicable customer support and complaints process. These Betting Rules should be read together with the current Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for the product you use.